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Returns, Refunds, etc
Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.
1. Please email info@facefurniture.co.uk to request a refund.
2. Mail your returned item to:
Facefurniture
Returns Department
11 Lower Hey
Thornton
Liverpool
L23 9UR
3. Include in your package a signed letter stating the reason for your return and the original receipt, along with your full address and contact details.
Return Exceptions
Merchandise that has been, used, or altered will not be accepted for return or exchange.
Facefurniture will not accept any responsibility for prescriptions that have been provided and found to be incorrect as a result of the information provided by the customer. However If this is our error, corrections will be made for the lens service only.
Due to prescription lenses being custom made we are unable to refund prescription lenses unless otherwise stated as per above. We will refund the cost of the frames only.
Restocking Fee
Returns are the responsibility of the customer, so we highly recommend all goods are returned via traceable means (eg Recorded Delivery). Facefurniture will not be held responsible for items that get lost in the post.
For faulty items Facefurniture will refund the postage. For non-faulty/unwanted items postage will be the responsibility of the customer.
If you requested a refund, any refund due will be credited back onto the card which was used to pay for the original order. You can be charged up to 10% order value to cover: postage, administration, banking, merchant charges etc. Refunds may take up to 30 days to appear on the card statement.
We also do not refund the original shipping/customs charges and handling that you paid on the order.
Exchanges
If your item is in new condition, you may exchange your item. You will not be subject to a restocking fee in this case, but you will be liable to pay return shipping.